Because we work on a made-to-order basis to reduce waste, our system sends orders to production very quickly.
You have a 12-hour window after placing your order to request a cancellation or change (address, size, or design). After that, your Valette is likely already being printed, and we cannot make changes. Please email hello@valettebags.com immediately if you need help.

First, please check your spam or promotions folder—sometimes our emails like to hide there! If you still can’t find it, you may have entered your email address incorrectly. Drop us a line at hello@valettebags.com, and we’ll find your order and update your details.

Don't worry, the rest is on the way! Since we have different specialized facilities for different products (e.g., our backpacks might be printed in a different location than our tote bags), your items may ship separately. You will receive a tracking number for each package.

Since every Valette item is made specifically for you, there are two stages to your delivery:

1. Production: It typically takes 2–5 business days to print and quality-check your bag.
2. Shipping: Once it leaves our facility, shipping usually takes:
3. USA & UK: 2–7 business days
4. Europe: 5–10 business days
5. Rest of World: 10–20 business days

VAT is included in the price of our products. We do not make a profit from VAT; it is collected and remitted to the relevant tax authorities in accordance with local regulations.

We try to produce locally whenever possible (e.g., fulfilling EU orders within the EU). However, for certain international orders, customs fees or import duties may apply depending on your country’s laws. These fees are the responsibility of the customer.

We are a global brand! We work with production partners in the USA, UK, Europe, and Asia. We always aim to route your order to the facility closest to you to ensure faster delivery and lower carbon emissions.

We want you to love your Valette. If you don’t, you have 30 days from the delivery date to return it. The item must be unused, tag-attached, and in original packaging.
Please note: Personalized items cannot be returned unless defective.

Important: Please DO NOT send the package back to the address on the shipping label (our manufacturing facility). They cannot process returns.
Instead, email us at hello@valettebags.com with your order number. We will send you instructions and the correct return address (our headquarters).

Unless the item arrived damaged or we made a mistake, the customer is responsible for return shipping costs.

We are so sorry! Please email us within 7 days of delivery with a photo of the damage. We will send you a free replacement or a full refund immediately. You generally won't need to return the damaged item.

Canvas Totes: Spot clean with mild soap and water. Hand wash is recommended to preserve the print vibrancy.

PU Leather Bags: Wipe gently with a damp cloth. Do not use harsh chemicals.

Backpacks: Spot clean or dry clean only.

We try our best to display colors accurately. However, screens (phone/laptop) emit light, while fabric absorbs light. Additionally, printing on textured materials like canvas or faux leather naturally gives a slightly softer, more matte finish than what you see on a glossy screen. This is part of the charm of printed goods!

Yes! We are a couple-founded brand passionate about travel, art, and design. We started Valette to turn everyday travel bags into canvases for expression. You can read more about our story on our About Us page.

We’d love to hear from you! Whether you have a question or just want to say hi, email us at hello@valettebags.com. We typically reply within 24 hours.